Under general supervision, conducts, oversees, and performs a variety of technical support related to the initial troubleshooting, configuration, operation, and maintenance of information systems in the Library Services Department, including hardware, software applications, radio-frequency identification (RFID) equipment, and related programs; maintains, configures, and enhances software and hardware and peripherals; performs a variety of tasks related to the operation, and maintenance of new systems; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Library Technology and Support Services Manager or assigned management staff. Exercises no direct supervision over staff.
This is a journey-level class that participates in the designing, planning, implementation, and maintenance of systems and electronic services in the Library Services Department. Responsibilities include troubleshooting the Librarys systems and providing technical support to library staff. Positions at this level receive only general instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department. This class is distinguished from the Library Technology and Support Services Manager in that the latter assumes full management responsibility of the technical and support services function in the Library.
Examples of Duties
Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Performs the day-to-day activities of the library technology support function.
Participates in the evaluation and analysis of the Librarys information systems needs and requirements; administers changes and adjustments to systems as directed.
Monitors the performance of the Librarys information systems; tracks possible problem areas; initiates and maintains communication with contractors, staff and vendors.
Participates in routine operation, and maintenance of the Librarys hardware, software, and access to electronic services; provides routine technical assistance and user training for Library hardware, software, and electronic services.
Tracks and responds to questions or concerns raised by staff regarding library information systems, automated materials handling (AMH) system, or public Internet PC sign-up and time-out software; works with vendor representatives and contractors to identify and correct causes of hardware and software malfunctions and to perform enhancements.
Manages the inventory of resources including barcodes, library cards, and radio-frequency identification (RFID) tags; oversees technology storage rooms; orders supplies as appropriate and distributes to library staff.
Maintains and compiles an electronic documentation library of basic user procedures and training guides; maintains logs and testing data and submits to assigned staff and vendor support for further review.
Ensures safety and security of information system assets.
Performs updates and maintenance of the Librarys web pages.
Participates in developing, implementing, and maintaining procedures for library technology operations.
Prepares and processes reports and records, including monthly and annual activity report, statistical reports and charts, procedures, presentations, letters, memos, and other related reports.
Participates in meetings, workshops, and conferences and continuing education programs as appropriate.
Represents the department at professional meetings as required.
Stays abreast of new trends, innovations, equipment, library technology, word processing, spread sheets, databases, graphics, and desktop publishing.
Performs audio-visual setups, including laptop, projector, sound system, and microphones.
Updates and maintains electronic public relations newsletters and promotional materials as directed.
Advises and assists library patrons; demonstrates the use of library resources, tools, equipment, and electronic reference sources.
Provides reference and readers advisory service to patrons on the public desks.
Performs initial analysis and troubleshooting of all library hardware and software and documents issues for referral to either library vendor support or City Information Technology.
Provides functional training for library systems to all levels of library staff and patrons.
May be required to work regular and emergency fill-in shifts at public services desks.
Performs other duties as assigned.
Principles, methods, and techniques used in troubleshooting, maintaining, and operating of integrated library systems.
Library operations, practices, policies, and procedures.
Principles, techniques, and procedures of computer administration for library system applications.
Principles and practices of training related to personal computers.
Principles and techniques used in bibliographic research and reference.
Specialized and standard database, word processing, spreadsheet, and report generation computer software packages, including integrated library system software.
Applicable Federal, State, and local laws, codes, regulations, and departmental policies, technical processes, and procedures.
Principles and practices of business organization and public administration.
Recent and on-going developments, current literature, and sources of information related to the operations of the assigned department.
General principles of risk management related to the functions of the assigned area.
Record keeping principles and procedures.
Modern office practices, methods, and computer equipment and applications related to the work, including word processing and spreadsheet software.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for dealing with and solving the problems presented by a variety of individuals from various backgrounds, in person and over the telephone.
Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, education, regulatory, and legislative organizations.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Plan, organize, and carry out assignments from management staff with minimal supervision.
Assist in developing and implementing goals, practices, policies, and procedures.
Train library staff and patrons to operate library hardware, software, electronic, and other related services.
Analyze system problems and recommend new or modified equipment or programs to meet department needs.
Independently perform first-level information systems analysis functions.
Suggest new technologies and applications that may benefit the Library.
Troubleshoot hardware and software problems and make or recommend modifications.
Assist users in resolving library systems problems.
Perform reference and readers advisory tasks.
Make sound, independent decisions within established policy and procedural guidelines.
Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
Establish and maintain a variety of filing, record keeping, and tracking systems.
Understand and carry out a variety of instructions in a responsible and independent manner.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Operate modern office equipment including computer equipment and specialized software applications programs.
Prepare clear, concise, and complete technical documents, reports, and correspondence.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Maintain confidentiality of sensitive information.
Provide quality customer service.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a closely related field, and two (2) years of increasingly responsible experience in technical systems analysis and troubleshooting, preferably in a library setting. Experience in a public library setting is highly desirable.
Licenses and Certifications:
Possess and maintain a valid California Class C Driver License with satisfactory driving record and proof of acceptable automobile insurance at the time of appointment and throughout employment in the position is required.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to operate a motor vehicle, and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
CITY MISSION, VISION, AND VALUES
Incumbents in all City positions are expected to exhibit the behvaior characteristics reflected in the City’s Mission, Vision, and Values statements in the performance of their duties: The City of Orange is committed to excellent service for our residents, businesses, and visitors. As an organization, the City of Orange is the leader in delivering the highest level of service to meet current and future needs of the community. The City’s values include Teamwork, Integrity, and Excellence.
BENEFITS FOR ORANGE MUNICIPAL EMPLOYEES’ ASSOCIATION
The City of Orange provides a generous array of benefits to employees in addition to maintaining competitive salaries. Benefits are prorated for part-time employees working from 20 to 35 hours.
The following is a partial list of benefits:
Salary Range. Salary Ranges are composed of six (6) steps, each approximately five percent (5%) apart. Advancements through the steps are generally made yearly and based on performance.
Retirement Benefits. Retirement benefits are provided by the California Public Employees’ Retirement System (CalPERS), including the City’s contribution toward the Fourth Level Survivor’s Benefit.
Effective January 1, 2013, newly hired non-safety employees who are “new” CalPERS members, as defined by the Public Employees’ Pension Reform Act of 2013 (“PEPRA”), will be enrolled in the CalPERS 2% at age 62 defined benefit plan with three year final compensation in accordance with Public Employees’ Pension Reform Act of 2013 (PEPRA). New members will be required to pay half of “normal cost” (currently 6.00%) of pension reportable salary as their full share of their member contribution. Effective July 1, 2020 the employee contribution amount will increase to 6.75%.
An employee who is a “classic” member of CalPERS or a current member of another California public retirement system who is hired by the City of Orange on or after January 1, 2013, will be enrolled in the CalPERS 2.7% @ age 55 benefit formula with one year final compensation. Employees contribute 8.00% of pension reportable salary on a pre-tax basis for this retirement benefit.
Social Security & Medicare. Employees do not pay into Social Security, however, do contribute 1.45% of salary towards Medicare.
Cafeteria Benefits Plan. The City pays up to $1,670 per month which can be applied towards medical, dental, or vision insurances, and/or taken as cash under certain criteria.
Medical, Dental and Vision Insurance. A variety of medical insurance plans are available through the PERS Health Benefits program.
Life Insurance. The City provides a term life insurance policy of $40,000.
Vacation. Employees earn 80 hours of vacation during the first year of service, and an increasing accrual up to 200 hours per year after 24 years of service. The City also provides an annual unused vacation payout plan.
Holidays. The City observes 9½ paid 9 hour fixed holidays and provides 1 paid 9 hour floating holiday annually.
Sick Leave. Sick leave is accrued at a rate of 96 hours per year. Employees are eligible to convert unused sick leave to vacation on an annual basis. A partial payment (up to 50%) for accumulated unused sick leave is available to City employees who retire from the City.
Other Benefits. Most employees work a “9/80” alternate work schedule with City Hall closures every other Friday. Long Term Disability, an Employee Assistance Program, Tuition Reimbursement (up to $1,250/fiscal year), Trip Reduction Program incentives, optional Deferred Compensation programs and Credit Union membership are a few of the additional benefits provided and/or available to employees.
CONDITIONS OF EMPLOYMENT
A Medical Examination, Police Records Check, and thorough Background Investigation are required of all prospective employees.
In compliance with the Immigration Reform & Control Act of 1986 (IRCA), all job offers made by the City of Orange are contingent upon establishing proof of your legal right to work in the United States.
All benefited employees shall be subject to a twelve (12) month probationary period as a condition of employment.
The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Orange.
The City of Orange is an Equal Opportunity Employer.
City Mission, Vision, and Values
Incumbents in all City positions are expected to exhibit the behavior characteristics reflected in the City’s Mission, Vision, and Values statements in the performance of their duties: The City of Orange is committed to excellent service for our residents, businesses, and visitors. As an organization, the City of Orange is the leader in delivering the highest level of service to meet current and future needs of the community. The City’s values include Teamwork, Integrity, and Excellence.
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