Territory Manager JobsPrivate Job Shell
, Pakistan Job Family Group Commercial and Retail Worker Type Regular Posting Start Date January 6, 2021 Business Unit Downstream Experience Level Experienced Professionals Job Description The Retail Territory Manager will play a pivotal role in the strategy implementation, with the Retail organization committed to be the GM of the Territory. The core accountabilities are as follows: End to End accountability for operations and business performance of Retail Forecourts including Fuels and NFR. Customers Develop clear understanding of site wise customer needs and preferences and engage Network, Marketing & Operations for deployment of CVP to address critical customer needs Ensure consistent delivery of Customer Commitment by managing contract compliance using the Independent Audits in place Leverage independent audits, Brand Standards Program and Retail Training program to build capability of Retailers to deliver Customer Commitment People Identify gaps to Retailer competencies and delivery of Customer Commitment; coach, support and advise Retailers with the aid of appropriate tools Ensure that the Retailer trains and develops their staff, and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate Leverage Retail Academy to develop the right organization structure at site level, including business wise managerial staff (Fuels Forecourt, CR, Car Services) Actively change the role of site staff, working with Partners and internal stakeholders to improve their working conditions and remuneration with the objective of enhancing their profile to actively engage Customers and bring Shell Customer Commitment to life. Regularly feed insights to Learning and Operations teams for capability building programs for Retailers and their staff Shareholder Operationalize ISR levers at Site Level to drive business growth & deliver T&R plans for the Territory Develop and implement site wise business plans and monitor progress through structured monthly site visits and structured quarterly business reviews Own the site level business plan, actively looking for opportunities to grow top line and optimize site operational costs Continuously develop & implement opportunity pipeline for the territory Identify opportunities for profitable Retail Network growth within the Territory in line with Growth Strategy as well as managing renewal and disposal of sites within the territory Execute Fuel Pricing strategy for deregulated fuels Maintain relationships with key external stakeholders within the Territory HSSE Develop and maintain a strong HSSE culture within geographical area Deliver agreed HSSE targets for geographical area Protect Shell’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively Operational Excellence Ensure effective usage of call planning and execution, business planning and opportunity pipeline development and implementation Deliver on Operational Excellence KPIs Geography: Rawalpindi and outskirts / AJK Disclaimer Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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