Customer Experience Head (Grade: EVP-VEVP) Jobs

Job Description:

Education: Post Graduate Preferably MBA from a HEC recognized University / Foreign University Experience: Minimum 15 years of Customer Management Experience in service industry with at least 10 years’ experience in Financial Products Services and Segments with Responsible for developing market leading Customer Value Proposition and superior Customer Experience for all Business Segments Responsible for Segment Level PBL for al Personal Retail and Digital Banking Customers. Work closely with customer Data Product and Channel teams to ensure Data Led Customer Life cycle Management to optimize Lifetime Customer Profitability Well versed with End to End Customer Joumey Mapping Customer Experience Design Service Delivery Planning Customer Promise Formulation and Customer Experience Measurement Responsible for all Customer Communication and Engagement throughout the customer life cycle with the Bank

Job ad:


Customer Experience Head (Grade: EVP-VEVP) jobs - 1


Job Detail:

Company: Bank of Punjab


Expiry Date: 2020-11-2 11:59 PM

Job Type: Full Time

Job Location: Bank of Punjab,Lahore,Punjab,55210

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