UNDP Pakistan is looking for a talented Digital Services Officer to work with our project teams and the Government of Khyber Pakhtunkhwa to innovate and improve digital services in areas including local government, development planning, and communications.
The DSO will define, own and solve problems related to digital government services. The DSO will rapidly test and design products through collaboration and co-design. They will support the Chief Technical Specialist and technical advisors. They may line manage a digital services associate, as well as sub-contractors.
As the tech products fall under the Innovation portfolio, the DSO will liaise and work in close coordination with the UNDP Innovation – Accelerator Lab team to develop and test the products and monitor impact. The DSO will also support the Accelerator Lab team in providing tech advisory on relevant prototypes it is carrying.
If you are looking for an opportunity to work in a historically significant programme that presents unpredictable challenges which will test your abilities while working with some of the best human resources across the world, please consider applying for this post. We are looking for candidates who have a deep passion for doing development well, and a commitment to delivering historical results in complex circumstances.
We are committed to fielding gender-balanced teams, so all genders are encouraged to apply!
We are looking for talent more than years of experience and a long CV. A psychometric assessment and interview will allow shortlisted candidates the opportunity to demonstrate their ability to our recruitment team. This is what we are looking for:
Human-centered – Ensures places users at the core center of the design. Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
Product ownership – Uses a range of product management principles and approaches. Captures and translates user needs into deliverables. Able to define the minimum viable product and make decisions about priorities. Writes stories and acceptance criteria. Capable of working with a range of specialists in multidisciplinary teams
Product lifecycle perspective – Understands the different phases of product delivery and is able to contribute to, plan or run these. Able to maintain a product or process through the delivery phases, through to live and into retirement. Able to lead a team through the different phases of the delivery lifecycle. Can maintain and iterate a product over time to continuously meet user needs. Understands and is aware of incident management and service support so that products are built effectively.
Agile working – Is aware of and understands agile methodology and how to apply the agile mindset to all aspects of their work. Has the ability to work in a fast paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery. Unafraid to take risks, willing to learn from mistakes and appreciates the importance of agile project delivery for digital projects in government. Able to ensure the team has a situational awareness of what each other is working on and how this relates to practical government objectives and user needs.
Problem ownership – Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.
Strategic ownership – Focuses on what the problems are and on outcomes, not solutions. Is bold – develops ambitious visions and strategies. Gets the organisation and team to buy-in. Translates the vision into prioritised deliverable goals.
Operational management – Able to manage the operational process of designing and running a product or service throughout its entire life-cycle. Able to implement best practice in new product or service development and knows how to plan and operationalise the stages of new product or service development. Able to overcome operational constraints to deliver a successful product or service. Works closely with other operational delivery teams.
Either a Master’s Degree in relevant field, or a technical degree that is relevant.
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